Privacy Policy

Effective Date: 01/01/2025
Business Name: Detailia
Website: www.detailia.com.au

At Detailia, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. What Information We Collect

We may collect the following information:

  • Personal Details (e.g. name, email, phone number) when you submit an enquiry or make a booking

  • Vehicle Information (e.g. make, model, service needs)

  • Payment Information (processed securely via third-party platforms – we do not store card details)

  • Website Usage Data (e.g. IP address, browser type, pages visited) via cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Respond to your enquiries or service requests

  • Confirm and manage bookings

  • Send appointment reminders or follow-ups

  • Improve our website and services

  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and gather anonymous usage data through tools like Google Analytics. You can disable cookies in your browser settings at any time.

4. Third-Party Services

We may use trusted third-party tools for:

  • Payment processing (e.g. Square, Stripe)

  • Email communications (e.g. Mailchimp)

  • Website analytics (e.g. Google Analytics)

These providers are required to safeguard your information and are only given access to what is necessary.

5. How We Protect Your Data

We take your privacy seriously. Your data is stored securely, and we implement technical and physical safeguards to protect it against loss, misuse, and unauthorised access.

6. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if it’s inaccurate. Just email us at detailia@outlook.com.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Know what personal information we hold about you

  • Request access to and correction of your personal information

  • Make a complaint if you believe we’ve breached your privacy rights

8. Contact Us

If you have questions or concerns about this policy or how we handle your data, please get in touch:

Detailia
📍 Rutherford, NSW, Australia
📧 detailia@outlook.com
📞 0402 813 556

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date at the top.